Form Licence Only

Payment is required prior to booking times/dates, or organised by management as case by case under company purchase order.

REFUND POLICY and PROCEDURE

A full refund of enrolment fees will be made if a course is cancelled by Yugo Driving School Pty Ltd for any reason.

An application for refund under any other circumstance must be made in writing to Yugo Driving School Pty Ltd clearly outlining name, address, contact details, course details and the reason a refund is being requested.

In all cases, refunds are at the discretion of the General Manager/Office Manager and may be negotiated on an individual case-by-case basis.

Refund conditions:

• Students will have the right to obtain a refund for services not provided by Yugo Driving School Pty Ltd in the event:
  • Yugo Driving School Pty Ltd fails to provide the agreed services, e.g. a course is cancelled or rescheduled by Yugo (to manage internal contingencies or to address any Government or regulatory directions) to a time when the student is unavailable;
  • A replacement piece of equipment/plant/vehicle is not made available to address issues that arise during training and assessment.
• Course changes/cancellations/transfers must be received 7 days prior to the commencement of the course. This includes changes to gearbox/category. Refunds within this timeframe is a case by case decision by Management, due to level of hardship to Yugo Driving School.
• Transfer of course date without any fees charged may be given if hardship is not felt by Yugo.
• Transferring or cancelling on the same day as your course would most likely encounter a full fee charged due to admin and trainer/assessor wages being confirmed.
• In the event the training is being paid for by an employer, course fees may be transferable to other employees of the company, if this is organised within the required timeframe.
• No refunds will be given once a course has commenced.
• Management has the right to charge $100 Administration Fee on all course cancellations.
• In the event a refund is given, a note with the following details will be entered into the student file:
  • Date of refund
  • Amount of the refund
  • Reason for the refund being granted

Staff are advised of the refund policy through Induction and students are advised in the Course Information Outline and on the Enrolment Form.

YDS will refund student fees if directed to do so by VicRoads or other regulatory authorities.

I was adequately informed of the requirements and expectations of the course including student support and complaints and appeal processes prior to enrolment (as per information provided on Yugo’s website, discussion with the administration staff and review of the ‘course information’ outline downloaded from the website).

I consent to the collection, use and disclosure of my personal information in accordance with the Privacy Notice above.

I hereby agree to pay all fees and charges applicable to and arising from this enrolment and have read and understood the Refund Policy.

I hereby agree to abide by the Yugo Driving School Operating Procedures.

I agree to provide feedback to Yugo Driving School for continuous improvement.

I authorise Yugo Driving School to release information regarding my enrolment to my employer (if applicable).

I consent to allowing Yugo Driving School to use photos/audio and Visual Camera Recording Footage of my assessment (for VicRoads Auditing Purposes) in situations relevant to training and assessment.

I authorise Yugo Driving School to release information regarding my enrolment to any Government Department and other parties when Yugo Driving School is legally obliged to do so.

I was adequately informed of the requirements and expectations of the course as outlined in the Course Information Outline prior to enrolment.

I will not cheat or plagiarise any documentation and declare that the assessment tasks will be my own work. I fully understand the consequences of cheating and plagiarism at Yugo.

I declare that the information I have provided is true and correct to the best of my knowledge.

Left Eye 6/

Right Eye 6/

Glasses/Contacts:

Yes / No

Name of Yugo personel:

Signature